Refund policy

Change of mind
We offer a 30-day change-of-mind return window from the date you receive your item. To be eligible, the item must be unused, in its original condition, and in its original packaging, with proof of purchase.

Shipping and delivery
Orders are dispatched from our Australian or international fulfilment centre, whichever will arrive soonest. Orders are dispatched within 1 to 3 business days. Delivery typically arrives within 7 to 12 days of dispatch, occasionally longer. The change-of-mind window above runs from the date you actually receive your item, not from the order date.

How to start a return
Email us at contact@graobrewing.com with your order number and the reason for the return. We will reply with return instructions, including where to send the item. We handle this by email rather than publishing a fixed return address, so instructions may vary by situation, for example different handling for faulty versus change-of-mind items. Please do not send items back before contacting us; unrequested returns may not be accepted.

Faulty, damaged, or wrong items
Contact us at contact@graobrewing.com as soon as you notice the issue, ideally with photos of the problem. We will assess it and arrange a repair, replacement, or refund at no cost to you, in line with your Australian Consumer Law rights. This is separate from, and not limited by, the change-of-mind window above.

Exceptions
We do not accept change-of-mind returns on sale items, gift cards, or, where applicable, hygiene or personal-care items once opened. This does not affect your Australian Consumer Law rights for faulty goods.

Refunds
Once we have received and inspected your return, we will let you know if it is approved. Approved refunds are issued to your original payment method within 10 business days; your bank or card provider may take longer to show it. If more than 10 business days pass after approval with no refund, email contact@graobrewing.com.

Your rights under Australian Consumer Law
Regardless of any policy below, if an item you buy from us has a major problem, meaning it is faulty, not fit for purpose, or significantly different from how it was described, you are entitled to a repair, replacement, or refund under the Australian Consumer Law. For a minor problem, we may offer a free repair first. These guarantees apply for a reasonable time after purchase, which can be longer than the change-of-mind window below, and nothing in this policy limits or excludes them.